Trouble Shooting - My account is hacked

  1. Why my account was hacked and my token and items are gone?
  2. What if my account is hacked?
  3. Can I recover my stolen token and item?
  4. If the hacker deleted my character, can I recover it?


Why my account was hacked and my token and items are gone?
    There are reports of illegal site about obtaining free tokens post in many forums. When user click the link and try to obtain illegal tokens, their account password will be stolen by the hackers. Hackers then login to users’ accounts to steal tokens, items or even remove characters.

What if my account is hacked?
    Ninja Saga is strongly advise the players not to share their Facebook account password with others and not to obtain tokens with cheats. Ninja Saga will not be responsible for any lost brought from any hacking behavior.

Can I recover my stolen token and item?
    No, Ninja Saga is not responsible for any damage that caused by hacking behavior.

If the hacker deleted my character, can I recover it?
    Yes, each character cost 1000 tokens to recover. Player can prepare 1000 legal tokens in their account and will be deducted once the character is recovered. Player can also make custom payment with the amount equivalent to 1000 tokens. It takes about 48 hours to recover a character.

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